The bank said the issues were resolved by 2 p.m. ET, and that customer information was safe and secure. DownDetector received more than 12K complaints on Friday morning.
Halloween is just a few weeks away, but Bank of America gave many customers an early October scare on Friday.
The financial giant was trending on Twitter on Friday as users turned to the platform to complain that the Bank of America BAC, +1.48% app was down — and on the first of a new month, when rent, utilities and other bills are often due.
“Anyone else having issues with Bank of America app? The irony of this s—messing up on the morning of the 1st,” tweeted one user, sharing the consensus of other Bank of America customers struggling to access their accounts over the app.
“Trust Bank of America to be down on my payday,” said another.
What’s more, many customers weren’t able to log into their accounts on Bank America’s website, either. “Some customers may be unable to access Online Banking at this time,” Bank of America’s website said. “Your accounts continue to be secure. We are actively working to make our site available again to all of our customers as soon as possible.”
Downdector.com, which tracks the reports of technological issues and outages of various services in real time, began seeing a spike in Bank of America complaints at around 10 a.m. ET on Friday. More than 12,000 reports had been made as of 11:15 a.m. Friday, according to DownDetector. But the complaints slowed to a trickle after noon ET.
A Bank of America spokesperson confirmed to MarketWatch over email that it was aware some clients were experiencing “slowness” while trying to access their account information, but service was “100% restored” by 2 p.m. ET on Friday. The bank added that clients’ personal and account information remained safe and secure.